Connecting the best companies with top UX talent since 1989.

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Book Review – “X: The Experience When Business Meets Design”

The key point Solis wants to make here is that you can’t design for the technology (although that’s something Jobs did well)—you have to design for an experience. Take, for instance, the example Solis gives of a baby who tries to use a magazine like an iPad. It’s not working how it should, how she expects.

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Clear Point Consultants was founded in 1989 by Carol Szatkowski, who also serves as president. The woman-owned firm began as a niche agency specializing in technical communications such as tech-writing and e-learning. As the market evolved, Clear Point refocused on the fast-growing user experience (UX) field, and within a few years, we grew from a regional staffing provider of UX professionals to one with national recognition. At Clear Point, we are known for our ethics, integrity and ongoing commitment to our companies and the individuals whom we place into UX careers, including technical writing and e-learning.



At Clear Point Consultants, we believe good work is good for people. We know well the jobs in our specialty fields and we are dedicated to making matches to help companies and individuals to succeed. At Clear Point, we help our employers – from start-ups to Fortune 500s – to define exactly what they need and then we match them with the perfect top talent. That is easy to do since we also specialize in helping the best professionals from across the nation find their ideal job, whether temporary or permanent. and we love making matches.

We believe it’s possible to love your work, to work in a place that values your work and to be satisfied with your work life. We also believe it’s possible for companies to build a workforce that furthers their objectives and reflects their values. We work hard, and happily, to be a successful recruiting and staffing resource for companies seeking talent in the fields of user experience, technical writing and e-learning.

Our philosophy is simple.

We believe in good work. 


“Clear Point really cares about placing you somewhere where both you and the client will actually be happy over the longer term. So when Carol sent me to the employer where I now work, it felt like a totally natural fit. I’m really happy to be here, and the client seems to feel the same. I think that’s the secret as to why Clear Point has always had such a great reputation in the industry.”



We decided to redevelop our existing online catalog and create new online courses, with the goal of completing 35 courses in six months. This project was immense in size and scope and had a very high early-development cycle.

WHY DID YOU CONTACT CLEAR/POINT?  Our in-house staff was swamped by the magnitude of the project. We needed to find instructional designers in a hurry to keep the project moving forward.

WAS CLEAR/POINT THE FIRST COMPANY THAT YOU CALLED?  No. We tried to maximize our options to meet our deadline and sent the request out to a number of agencies. We had almost no response from other agencies, but from Clear Point we had 10 great candidates in just a day or two. We hired seven of those and they are highly experienced and working out very well.

WOULD YOU RECOMMEND CLEAR/POINT?  Absolutely! It was a pleasant experience for us. They are a great team and very professional. Their response was fast and they found exactly what we were looking for.

“Clear Point Consultants provide a much-needed service in a conscientious and ethical manner. I can always rely on Clear Point’s expertise in finding the right person for the job.”


WHY DID YOU CONTACT CLEAR/POINT?  I had used them with a previous company and Carol did a great job for us. UX is such a challenging area to hire in. Clear Point already has a pool of great candidates and they understand the complexities of hiring in this field. They are very aware of the specialized needs of their clients.

WHAT IS THE PROCESS THAT CLEAR/POINT USED? They start with a good understanding of what the field entails in general. Carol and I spent time on the skill sets that I needed. She made sure she understood how I put my teams together. Our systems are very complex by virtue of what we do. We had to find folks who understand large, complex enterprises systems and their unique challenges. When Carol sought out potential candidates, she spent time and asked the right questions. She also made certain that if we declined a candidate she understood exactly why they didn’t work for our team. Then, she would fine-tune the results.

WHAT WERE THE RESULTS? All the Clear Point candidates that we have hired have been strong resources inside our company. We got exactly what we expected to find and they perform exactly as we hoped that they would. It is a pleasure to work with Carol and Clear Point Consultants. There is a reason why a boutique resource provider exists successfully in this space. Her handpicked candidates were exactly what we needed, in contrast to large recruitment firms that sent me packet after packet. Carol is cordial and a pleasure to work with. Although I think the word ‘professional’ is often overused, working with her was a very professional experience. She spends just the right amount of time to get the information that is needed without burdening the client.


PO Box 5324, Gloucester, MA  01930
P: 978-865-3140 F: 978-865-3273